Question 1

How is usage measured?

Accepted Answer

Usage is measured by the videos that you upload and/or stream (encoding minutes), that you store (hosting minutes), and that your viewers watch (delivery minutes) daily as follows:

- **Encoding Minutes**: the total duration of all the videos you upload monthly. For Live videos, this is equal to the minutes you stream. For example, one uploaded video of 5 min and a live video of 30 min will result in a total of 35 encoding minutes.

- **Hosting Minutes**: the total duration of all daily video minutes stored during a monthly period. This applies to all videos, including any recorded live streams. For example, if you have 2 videos of 10 minutes each stored for 15 days of a 30-day month period, your hosting total will be 10 minutes (20 minutes stored for 1/2 a month: 10 min)
- **Delivery Minutes**: the total duration of the video that has loaded and is available for viewing by a viewer. Applicable to both Videos and live videos. For example, if a 10 min long video is watched from start to end (100%) by 500 viewers, your delivery minutes will be 5,000 minutes (= 10 minutes * 500 views * 100%). For more details on delivery loading times, please visit [here](https://help.api.video/en/articles/6086947-when-charged-for-delivery-will-it-include-the-viewers-loading-time).

You can always view your up-to-date usage in your [Dashboard](https://dashboard.api.video/), to help you track your consumption and how many minutes you have used for the month.

Question 2

Will I pay for every quality/bitrate that is delivered?

Accepted Answer

No - if you ingest a two minutes video, you pay for two minutes, even if api.video delivers that same video in 6 different qualities.

Question 3

Do prices include tax?

Accepted Answer

Tax is not included in the prices. Tax will be added to your invoices.

Question 4

When will I be billed?

Accepted Answer

On the first day of every month, you will receive your bill, including your usage from the prior month. For example, on February 1st you will receive the invoice for any usage you consumed in the month of January. 
If you register with us for the first time, a one-time zero invoice will be created and appear in your Dashboard. No action is required, as you will receive your first usage invoice on the first day of the following month.

Question 5

Do you support Enterprise type agreements?

Accepted Answer

Yes. Whether your procurement process requires a Quote to issue Purchase Orders, or a Master Service Agreement, with specific terms, SLAs or payment terms, or simply need a Certificate of Incorporation, it would be our pleasure to work with your procurement team on such an enterprise agreement.

Question 6

How can I pay?

Accepted Answer

You can use your debit card, credit card, or Paypal account.

Question 7

My credit card expired; how can I update it?

Accepted Answer

In your dashboard, you can access all your billing information. Only account owners will be able to view and change the payment information.

Question 8

Which currencies do you support?

Accepted Answer

All pricing displayed is in US Dollar (USD). We support both USD and EUR currencies. If you are located in the European Union zone, you will be billed in EUR, for all other countries you will be billed in USD.

Question 9

Can I try your webservice?

Accepted Answer

Yes, you can. Once you [create your account](https://dashboard.api.video/register), you can access our sandbox environment and all our features to make unlimited tests. The video content you create will be limited to 30 seconds, watermarked with api.video’s logo, and automatically deleted after 24 hours. To access a Production environment, you can always upgrade to a paid model through your [dashboard](https://dashboard.api.video).

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