Privacy policy

Last updated February 1st 2023

General terms

The security and integrity of our customers' and users’ personal information are important to us and we put into place internal procedures to ensure that your personal information is handled in a safe, secure, and responsible manner and in compliance with all applicable French and European laws:

  • French Act No. 78-17 of 6 January 1978, concerning information technology, files and liberties.
  • French Act No. 2004-575 relating to the trust in the digital economy
  • the General Data Protection Regulation (GDPR) (EU) 2016/679

This Privacy Policy describes the types of Personal Data we collect through our platform or our website, how we use, share, secure and disclose the Personal Data, your rights and how you can contact us about our privacy practices. This policy does not apply to third-party websites. Any personal information about an individual hosted, stored or published by an’s customer is the responsibility of the customer and is not covered by this Privacy Policy.

Updates to this Privacy Policy We may change this Privacy Policy from time to time. For example in order to comply with new regulations or in case of new services or technology evolutions. The latest update date is identified at the top of the page: "Published Date". We may provide you with alerts regarding any changes in this Policy by posting information on our website and, if you are a customer by email.

Our Company, with a capital of 120 208,31 Euros, registered to the Trade and Companies Register of Bordeaux. SIRET number: 49118273900061 Address: 26 quai de Bacalan 33300 Bordeaux, France Contact:

Data Protection Officer For any further questions related to this policy or the way processes your personal data, please contact our Data Protection Officer: Email:

  1. Where is your data stored

    Our Data Centers are hosted by:

    OVH Roubaix Address: 2 rue Kellermann, 59100 Roubaix, France Phone: +33 (0)9 72 10 10 07

    OVH Strasbourg Address: 9 rue du Bassin de l’Industrie, 67000 Strasbourg, France

    OVH Gravelines Address: Route de la Ferme Masson, 59820 Gravelines, France

    OVH Beauharnois Address: 50 Rue de l'Aluminerie, Beauharnois, QC J6N 0C2, Canada

    GCore-labs Address: Paris - Telia Paris- 124 Boulevard de Verdun, Courbevoie, Paris Amsterdam - Digital Realty - H.J.E. Wenckebachweg 127

    Wasabi us-east-1 (N. Virginia) Address: Digital Realty, 44100 Digital Loudoun Plaza, Ashburn VA 20147

    OCI Ashburn (Virginia) Address: US-East, Ashburn VA

    Backblaze Address: US-East, Reston VA

  2. Personal data we collect and how does not collect any “Sensitive Personal Data” within the meaning of CNIL - Commission nationale de l'informatique et des libertés, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, political opinions, trade union membership, information about your health. may collect and store:

    personal information we request in order to deliver our services, when you sign up or register for an account on our platform; log file information each time you access our website. This may include information such as your IP address, the date and hour of your log, pages viewed, landing pages, browser type, operating system, language you use and geographical zone; information related to your usage of our platform such as video encoded.

    We collect and store your personal data:

    when you visit our website; when you download ebooks or whitepapers; when you complete forms on our website to subscribe to a service or newsletter; when you request assistance from our Support team via the website, the chat or our platform; when you upload or watch a video via our platform or our player.

    We may use Data Collection forms on our website and when you subscribe to our Services. We collect information such as name and email address. All fields marked with a red asterisk (*) have to be filled in.

  3. How Personal Data is used uses personal information that we collect about you or that you provide to us, in order to: 1. to send you Newsletters, White Papers, Ebooks; 2. to provide you with access to our services; 3. to maintain access controls over secured areas of our websites and platform; 4. to communicate with you and respond to your questions relating to usage of our platform; 5. to process your payment; 6. to enhance your experience using our websites and services; 7. for analytics and research purposes, including to monitor and track usage of the Service; 8. for marketing and advertising purposes, such as to offer you our new products or services we think that you may be interested in.

  4. How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. The web application can tailor its operations to your needs, by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We do not use so called social network or advertising cookies. We only use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may refuse cookies by changing the settings of your browser as follows:

    Chrome: Firefox: Safari: InternetExplorer:

    Blocking all cookies will have an impact upon the usability of many websites.

  5. How long do we retain your information

    We retain your Personal Data as long as we are providing the Services to you and after we cease providing Services to you, even if you close your account, in order to comply with our legal, tax and accounting obligations and/or in order to resolve disputes. For non customer user, we don’t retain Personal Data for more than 13 months.

  6. Security of your personal information

    We take the security of your personal data very seriously. We maintain organizational, technical and administrative measures designed to protect Personal Data and to to prevent the loss, misuse, or alteration of your personal information. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties. We also ensure that there are strict physical controls in our building which restricts access to your personal data to keep it safe. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  7. Do we disclose you Personal Data to third parties does not sell any Personal Data to marketers or other third parties. We only share your Personal Data with a limited number of trusted service providers to assist us in providing the Services to you such as website hosting, infrastructure provider, content delivery networks, customer service, email delivery, banking operation, credit card networks . These service providers may need to access Personal Data to perform their services. We undertake to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of our sub-processors.

  8. International Data Transfers

    We are a global business and we offer our Services in many countries. Personal Data may be stored and processed in any country where we have operations or where we engage service providers. We may transfer Personal Data that we maintain about you to recipients in countries other than the country in which the Personal Data was originally collected, including to the United States. Those countries may have data protection rules that are different from those of your country. However, in such cases, we will make sure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards as if it were being processed inside the EEA and under the guiding principles set out in this privacy policy. Our service providers are predominantly located in the European Union and the United States of America. We make sure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards as if it were being processed inside the EEA and under the guiding principles set out in this privacy policy.

    We may share Personal Data to comply with applicable law, and to respond to requests from courts and other public and government authorities, which may include authorities outside your country of residence.

  9. Links to third party website

    The Service may contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies.

  10. Your rights and choices

    In accordance with the the General Data Protection Regulation (GDPR) (EU) 2016/679, you have a number of rights relating to your personal information and what happens to it.

    You are entitled to:

    1. access personal data we hold about you;
    2. be informed about how your personal data is being used, an example being this privacy policy; 3. require us to correct any mistakes in your personal data;
    3. request that we transfer your personal data to you or another service provider in a simple, structured format;
    4. object at any time to processing of your personal data for direct marketing purposes.

    You can choice to: Opt-out of receiving marketing-related emails from us by following the unsubscribe instructions included in these emails or by contacting us at Opt-out certain options in your web browser to limit the personal information you provide us, and to disable or refuse cookies.

    Please contact our Data Protection Officer by mail at this address if you want to review, delete, or change any of your personal information or for any further information on your data protection rights.