About Xperteam
Xperteam, based in Levallois-Perret, France, is a leader in blended learning software solutions. They cater to various organizational learning needs within the education technology sector. Their products include blended learning software, cloud-based platforms, and learning management systems, designed to promote skill development and workforce engagement. Xperteam serves enterprises, small to medium businesses, and training organizations.
Challenges
Xperteam's clients, often large corporations, needed to upload and distribute heavy videos to many users, leading to significant bandwidth usage. Many of their clients lacked technical expertise, making it challenging for them to manage the storage aspect of the videos they were creating. Xperteam wanted to solve this issue for them – also making sure that they did not find the process overwhelming.
Initially, Xperteam was using another provider which ended its services abruptly. That’s when Xperteam needed a trusted brand to migrate their video content to.
Solution
Xperteam solved the issue by acting as an intermediary between their clients and the clients’ customer base. They acted as a one-stop-shop for their clients handling the encoding and delivery of their videos, and charging a small commission on them. This approach simplified the process for their clients, who preferred not to manage everything themselves.
One key feature that Xperteam's clients appreciated was domain restrictions. This was particularly because some training videos intended for internal company use needed restricted access. Domain restrictions provided a secure solution for these private videos, something that streaming sites like YouTube did not offer.
Xperteam's clients also praised the new api.video interface for its sleek, easy-to-use, and clutter-free design, making video management a seamless experience.
Apart from that, Xperteam also received exceptional support in resolving various technical and operational issues that their developers faced. Additionally, api.video offered all the help to make sure that their videos were mapped from their previous provider to a new one. As quoted by their team,
“Well done! We've been super well accompanied by your support team. Once again, we say thank you and we mean it!”
Impact
Currently, Xperteam has around 10 customers using api.video, including both large corporations and smaller businesses. Among their prestigious clients are major supermarket chains like Auchan, renowned luxury brands, and leading home improvement retailer Leroy Merlin.
With api.video, Xperteam has successfully catered to high-profile clients without any glitches. The ability to efficiently manage and distribute video content has significantly enhanced the service quality and client satisfaction.
Conclusion
By partnering with api.video, Xperteam addressed their clients' needs for efficient video hosting and distribution. This collaboration not only enhanced the quality of their learning solutions but also provided their clients with a simple, secure, and effective way to manage their video content.